We want you to feel comfortable and confident that your pet is good hands. To put our clients and their pets at ease, we ask that all new clients start with a Meet & Greet. These laid-back, 30-minute appointments allow us to meet you and your pet(s), see where their belongings are kept, and get acquainted with your home before starting a service. A $20 deposit is required for a Meet & Greet, which will be applied towards your first service.

If at all possible, please provide a set of keys for our use at your Meet & Greet. We are happy to make a separate trip to pick up your keys before we start service, but please note this will incur a $12 fee.

A $10 holiday fee will be added to each visit scheduled on a holiday.

Holidays are: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving (the day before, day of, and day after), and Christmas (the day before, day of, and day after).

There is a 24 Hour Cancellation Policy for all Walks/Home Visits. When a visit is cancelled within 24 hours of the start of the visit, it cannot be rescheduled or refunded.

Walks/Home Visits that are cancelled with more than 24 hours notice are eligible for account credit or rescheduling for another time or day.

Sitting Packages that are cancelled within 7 days of the start of the package are only eligible for 50% refund. Once a package has been started it is no longer eligible for a refund.

Holiday Visits/Sitting Packages spanning a Holiday cancelled within 15 days of the start of service are only eligible for 50% refund. Once the service has been started, it is no longer eligible for a refund.